Privacy Policy

This Privacy Policy applies to airconditioningnerang.com.au (this website), operated by Air Conditioning Nerang. Air Conditioning Nerang is fully licensed, insured and ARC-certified, holding Licence #83326 and ARC Licence #L160535 for refrigerant handling.

This policy applies to this website only. We are committed to complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in how we handle your personal information.

We collect personal information so we can respond to enquiries, arrange and complete air conditioning work, and understand how visitors use this website. This policy explains what we collect, how we use it, who we share it with, how long we keep it, and the rights you have over your own information. If you have any questions about this policy or how your information is handled, contact us using the details at the end of this page.

Information you give us:

• Name, phone number and email, when you submit the contact form
• Suburb, service requested, urgency and message details, from the contact form fields
• Any other information you provide when you contact us by phone

Information collected automatically:

• Cookies and usage data, including page views, time on page and scroll depth
• Device information, including browser, operating system, IP address and screen resolution
• Approximate location based on IP address

Information from third parties:

• Call metadata from our call tracking provider when you call the phone number listed on this site, including which page or campaign the call was linked to
• Conversion data from Google Ads or other ad platforms, if you arrived via a paid ad

We do not knowingly collect sensitive information, such as health information, financial details beyond what is needed to complete a booking, or government identifiers, through this website.

• To respond to your contact form submission or phone call
• To book and complete air conditioning work for your property
• To provide workmanship guarantee service or follow-up if you become a customer
• To improve the website and understand which pages convert visitors, via Google Analytics
• To attribute marketing channels, via call tracking and Google Tag Manager
• To comply with legal obligations, including tax records and licence reporting

We do not use your personal information for any purpose beyond those listed above without asking you first, and we do not use it to make automated decisions that have a legal or similarly significant effect on you.

We share limited personal information with the following third parties, each of which processes data for a specific purpose connected to running this website:

• Cloudflare, which hosts the website and protects it from malicious traffic. Processing occurs in the United States, with a global edge network. Cloudflare's privacy policy is available at Cloudflare's privacy policy.
• Google Analytics 4 and Google Tag Manager, which analyse how the website is used. Processing occurs in the United States. Google's privacy policy is available at Google's privacy policy.
• Our call tracking provider, which tracks which marketing channel a phone call came from. Processing occurs in Australia.
• Our lead-management system, which receives contact form submissions so we can respond to your enquiry.

We do not sell your personal information to third parties, and we do not share it beyond the providers listed above except where required by law, such as in response to a lawful request from a government agency or court.

Where a third party listed above processes information outside Australia, that transfer is a necessary part of using the underlying service (hosting, analytics or tag management). We take reasonable steps to satisfy ourselves that overseas recipients handle personal information consistently with the Australian Privacy Principles, including relying on the privacy policies and security practices published by those providers.

This website uses cookies, which are small text files placed on your device, to support analytics and tag management. Cookies help us understand how the site is used, which pages are working, and how visitors find us, so we can improve the site over time.

You can disable cookies in your browser settings at any time, though some features of the site may not work as intended if you do. Most browsers provide instructions for managing or deleting cookies in their help section. Disabling cookies does not stop us receiving your details if you choose to call us or submit the contact form.

• Contact form submissions: retained for 7 years, matching Australian business record-keeping obligations
• Customer records for booked work: retained for 7 years
• Analytics data: retained per Google Analytics default settings, currently 14 months
• Call recordings, if any: retained for 12 months, unless required for an ongoing dispute

Under the Australian Privacy Principles, you have the right to:

• Access: ask us what personal data we hold about you
• Correction: ask us to correct inaccurate or out-of-date data
• Deletion: ask us to delete your data, subject to our legal record-keeping requirements
• Opt-out: ask us to stop using your information for a particular purpose, such as follow-up contact once a job is complete
• Complaints: raise a complaint with us first. If it remains unresolved, you can contact the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, contact us using the details in the "How to Contact Us" section below. We will respond to your request within a reasonable time and may need to verify your identity before releasing or changing any personal information.

We take reasonable steps to protect your personal information, including using HTTPS, secured hosting infrastructure through Cloudflare, and access controls on our lead-management system so only authorised team members can view contact form submissions. No method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security, but we work to keep your data protected and to respond quickly if a security issue is identified.

This website is not directed at children under 16, and we do not knowingly collect personal information from children. The contact form and phone service are intended for adults arranging air conditioning work on their own property or on behalf of a business. If a parent or guardian believes their child has submitted personal information to us, please contact us so we can remove it.

We may update this Privacy Policy from time to time. Updates will be reflected on this page with a new "last updated" date. Your continued use of this website after an update constitutes acceptance of the updated policy.

• Business: Air Conditioning Nerang
• Operating under: A fully licensed, insured and ARC-certified business, Lic #83326, ARC #L160535
• Phone: (07) 5661 9513
• Website: airconditioningnerang.com.au
• Postal queries: please phone us or use the contact form; a postal address is not currently published for this website

This is our related legal page: Terms of Use.